Payment management system and CRM software development Case Study
About the project
Roadifix is a US software company offering an all-in-one solution for repair companies to cut expenses, lower risk, and expand their business. It is more than a technology platform. It offers seamless processing, access to real-time data, digital invoice creation, and direct pay without delay.
The Challenges
Roadifix aimed at developing a comprehensive payment management system and a scalable CRM software to ease the everyday life of repair and service industry workers. The challenges faced in this industry are:
- high costs
- increased risk
- slow growth
To cover these challenges, Roadifix created a roadmap of developing a web platform, a mobile application, and a Telegram bot aimed to allow truck drivers to find the nearest repair services and send notifications.
The Solutions
Roadifix partnered with BitBreeze, a CRM software development company, to develop a payment management system and invoice management system for repair and service providers.
BitBreeze provided a team of software developers to build the web and mobile applications from scratch, including custom CRM development and core platform functionality.
We used Node.js and React.js for the web development part. To search for the nearest services, we used PostGIS, as well as integrated MapBox API to display the map.
For the mobile app development part, our technical team used Ionic/Capacitor to convert React.js web app into iOS and Android native applications.
Additionally, we created a Telegram bot for automated alerts, applying our Telegram bot development expertise to deliver a more interactive notification system for administrators.
Overall, the BitBreeze team provided Roadifix with custom software development services, including the development of a robust payment management system, CRM software, e-invoicing tools, and other essential platform features.
Client Name:
Roadifix
Location:
USA
Key Features and Implementations
Mobile App Functionality
To enable contactless payments, BitBreeze helped Roadifix deliver a cross-platform mobile app as part of the payment management system and CRM software.
Job assignment functionality
Viewing & accepting repair jobs, updating job status.
Real-time status tracking functionality
Updating repair request/device status in real-time from the field.
NMI mobile tap-to-pay integration
Enabling technicians to accept contactless payments directly from mobile devices on-site.
Now we provide ongoing tech support and dedicated software resources whenever new functionality or system enhancements are required.
Results
The collaboration has enabled the development of a scalable payment management system and a customized CRM solution that suits the needs of the repair and service industry. Roadifix has been able to develop a unified ecosystem that incorporates CRM software, inventory management systems, e-invoicing systems, and payment systems into one system. The benefits of the system include:
- Faster invoice approvals and payments using integrated payment systems and mobile tap-to-pay systems
- Improved cash flow and reduced delays through the automation of billing, invoicing, and CRM payments
- Reduced costs of operation through the automation of job management, inventory management, and reporting
Overall, the collaboration has enabled Roadifix to improve its product portfolio, drive business growth, and maintain a robust system that can efficiently handle the increasing volume of transactions.
Feedback
BitBreeze executed all deliverables thoroughly, meeting milestones on or ahead of schedule. Their communication was prompt, and the support was excellent. The team understood the product and user needs, making valuable suggestions.
Edward Danielyan
CEO at Roadifix Inc
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Payment management system and CRM software development FAQ
Payments are fully integrated into the CRM workflows, allowing invoices, customer data, and transaction statuses to be managed in one system.
NMI was selected because it is a secure and scalable payment gateway that accepts card payments, provides automation, and offers mobile tap-to-pay functionality, which is perfect for a service-based business and field operations.
NMI mobile tap-to-pay allows technicians to accept contactless payments directly from their mobile devices, reducing payment delays and improving customer experience.
Yes. BitBreeze is a CRM software development company that builds custom CRM solutions for industries including repair & service, logistics, construction, SaaS, and more.
Yes. BitBreeze can create Telegram bots for notifications, alerts, and automation, seamlessly integrated with CRM and payment systems.
The system has been designed to scale with the increasing volume of transactions, inventory, and additional integrations as the business scales.
